Terms & Conditions

1. Introduction and Acceptance

Welcome to Akira Labs. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Akira Labs FZCO ("Akira Labs," "we," "us," or "our") governing your access to and use of our website, platform, and services, including our managed runtime for secure AI code execution (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. You must be at least 18 years old and capable of forming a binding contract to use our Services.

2. Description of Services

Akira Labs provides a managed runtime platform that enables AI models, agents, and developers to execute code securely in hardware-isolated micro-VMs. Our Services include, but are not limited to, sandbox environments, API access, and related tools for secure code execution.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. For material feature reductions, we will provide at least 30 days' notice unless security or technical reasons require immediate action.

3. Account Registration and Security

To access certain features of the Services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or pose security risks.

4. Fees and Payment

Certain Services may be subject to fees as described on our pricing page. By using paid Services, you agree to the following:

• Fees are billed monthly in arrears based on your usage
• All payments are non-cancelable and non-refundable except where required by law
• You are responsible for providing accurate billing information
• Overdue balances may accrue interest at 1.5% per month or the maximum rate permitted by law
• We reserve the right to suspend Services for accounts with outstanding balances

We may change our fees upon 30 days' notice. Continued use of the Services after a fee change constitutes acceptance of the new fees.

5. License and Restrictions

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

You agree not to:

• Copy, modify, or create derivative works of the Services
• Reverse engineer, decompile, or disassemble any part of the Services
• Sublicense, sell, resell, or transfer your rights to the Services
• Use the Services to build a competitive product or service
• Remove or alter any proprietary notices or labels
• Access the Services through unauthorized means

6. Acceptable Use Policy

You agree to use the Services in compliance with all applicable laws and regulations. You shall not use the Services to:

• Upload, transmit, or execute malware, viruses, or other harmful code
• Engage in any illegal, fraudulent, or harmful activities
• Infringe upon intellectual property rights of others
• Attempt to gain unauthorized access to systems or data
• Test system vulnerabilities without explicit written permission
• Violate the privacy rights of any third party
• Distribute spam, phishing attempts, or unsolicited communications
• Interfere with or disrupt the integrity of the Services

We reserve the right to investigate and take appropriate action against violations, including suspension or termination of access.

7. Customer Content

You retain all ownership rights in the content, data, and code you submit to the Services ("Customer Content"). By using the Services, you grant us a non-exclusive license to use Customer Content solely to provide and improve the Services.

You are responsible for ensuring that Customer Content complies with these Terms and all applicable laws. You represent and warrant that you have all necessary rights to submit Customer Content.

8. Intellectual Property

The Services, including all software, technology, designs, trademarks, and content (excluding Customer Content), are owned by Akira Labs or our licensors and are protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Services except for the limited license expressly granted herein.

9. Data Protection and Security

We implement commercially reasonable technical and organizational measures to protect Customer Content against unauthorized access, alteration, disclosure, or destruction. Our privacy practices are described in our Privacy Policy, which is incorporated into these Terms by reference.

For processing of personal data on your behalf, a separate Data Processing Agreement may govern such activities.

10. Service Level Agreement

We strive to maintain 99.95% monthly uptime for our Services. This commitment excludes scheduled maintenance, emergency repairs, force majeure events, and any downtime caused by Customer actions or third-party services.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AKIRA LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED US DOLLARS ($100) OR (B) THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Akira Labs and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your Customer Content, or your violation of these Terms.

14. Termination

Either party may terminate these Terms:

• For convenience, with 30 days' written notice
• Immediately, if the other party materially breaches these Terms and fails to cure such breach within 30 days of notice

Upon termination, your right to access the Services will cease. Provisions that by their nature should survive termination will remain in effect, including intellectual property rights, limitations of liability, and dispute resolution.

15. Dispute Resolution

Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of the Dubai International Arbitration Centre (DIAC). The arbitration shall take place in Dubai, UAE, and shall be conducted in English.

You agree to waive any right to participate in class action lawsuits or class-wide arbitration against Akira Labs.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles.

17. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Akira Labs regarding the Services and supersede all prior agreements.
• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
• Notices: We may provide notices to you via email or by posting on the Services. You may provide notices to us at the address below.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Services after any changes indicates your acceptance of the updated Terms.

19. Contact Us

If you have any questions about these Terms, please contact us at: